Genetex Pharma
Effective Date: April 29, 2022
At Genetex Pharma, we are committed to providing high-quality pharmaceutical and health products. Due to the sensitive nature of our products, we maintain a strict refund and return policy as outlined below.

1. Return Eligibility
   Returns are accepted only in the following situation:
   The product must be damaged upon receipt (e.g., broken packaging, leaking, crushed, or otherwise physically compromised).
   Products that are not eligible for return or refund include:
   Opened, used, or partially used products
   Products that have been stored improperly
   Products returned due to change of mind, buyer’s remorse, or incorrect purchase
   Expired or soon-to-expire products (unless damaged upon delivery)
   Products damaged after receipt due to customer handling or storage
2. Refund or Replacement Process
   If a product arrives damaged, Genetex Pharma will, at its sole discretion, offer one of the following:
   A full refund of the purchase price (excluding original shipping costs), OR
   A replacement of the exact same damaged product (subject to availability)
   Note: We do not issue refunds or replacements for shipping damage caused by the carrier unless the damage is reported immediately upon delivery.
3. How to Initiate a Return
   To request a refund or replacement for a damaged product:
   Contact our customer support team within 7 calendar days of receiving your order via email at: info@genetexpharma.com
   Provide your Order Number, Product Name, and clear photos of the damaged product and its packaging.
   Include a brief description of the damage.
   Once your claim is reviewed and approved, we will provide you with return instructions (if a physical return is required).
4. Return Shipping
   Customers are responsible for return shipping costs unless the product was damaged due to our error during packing or shipping.
   All returns must be shipped in secure, well-protected packaging to prevent further damage.
   We recommend using a trackable shipping service.
5. Processing Time
   Once we receive and inspect the returned damaged product, we will process your refund or ship the replacement within 5–7 business days.
   Refunds will be issued to the original method of payment.
   Credit card refunds may take an additional 5–10 business days to appear on your statement, depending on your bank.
6. Non-Returnable Items
   All Genetex Pharma products are considered non-returnable and non-refundable except in cases of documented damage upon delivery.
7. Contact Us
   If you have any questions regarding this policy, please contact us at:
   Email: info@genetexpharma.com
   Genetex Pharma reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website with an updated effective date.
   By placing an order with Genetex Pharma, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.